Privacy Policy

Welcome to Yu Yi Travel Hub(“we”, “our”, or “us”). We are a premier travel concierge and agency operating from Adam Bazar Complex, Old Market Road, Angamaly, Kerala, India. We are committed to safeguarding the privacy and confidentiality of our travelers, clients, and website visitors.

This Privacy Policy sets out how we collect, handle, store, and protect your personal information when you use our website (yuyitravelhub.com), interact with our WhatsApp concierge, request itineraries, or book flights, hotels, tour packages, visa services, and document attestations.

By accessing our services or submitting information to us, you acknowledge and agree to the practices outlined in this policy.

To deliver personalized concierge services and complete international/domestic travel bookings, we collect the following types of information:

• Identity & Contact Data: Full legal name (as printed on your passport/Government ID), gender, date of birth, nationality, postal address, email address, mobile number, and WhatsApp contact details.
• Travel & Immigration Documentation: Passport number, passport expiry date, country of issue, existing visa copies, national identification numbers, frequent flyer numbers, and emergency contact details required by civil aviation and consulates.
• Booking & Itinerary Preferences: Departure and arrival airports, travel dates, seat preferences, meal preferences, accommodation preferences, co-traveler names, and specialized requests.
• Financial & Transaction Data: Transaction reference numbers, payment receipt timestamps, payment method (UPI/Net Banking/Card), and order status. All payment card details are collected directly by RBI/PCI-DSS certified payment gateways and are never stored on our servers.
• Technical & Usage Data: IP address, device type, browser specifications, operating system, pages viewed, time spent on pages, and referral URLs collected automatically through standard web server logs.

We process your personal information strictly for legitimate commercial and travel fulfillment purposes, including:

To fulfill international and domestic travel bookings, sharing specific data with trusted third parties is an industry-standard necessity:

• Travel Service Providers: Airlines, Global Distribution Systems (Amadeus / Sabre / Travelport), hotel partners, local destination management companies (DMCs), and cruise operators who require traveler names and passport details to issue boarding passes and room reservations.
• Government & Consular Authorities: Embassies, High Commissions, VFS Global, BLS International, and immigration checkpoints for visa processing and travel authorization.
• Payment Gateways & Financial Institutions: Secure payment aggregators that facilitate payment confirmation and dispute verification.
• Legal Obligations: Law enforcement or governmental bodies when required under applicable statutory laws or court orders.

🛡️ Our Commitment: We never sell, lease, or exchange your personal information with external marketing agencies or unauthorized data brokers.

Like virtually all modern web applications, yuyitravelhub.com uses standard cookies and browser local storage mechanisms to:

• Keep you signed in during active sessions (e.g. Agent Portal or customized trip review).
• Remember preferences such as currency, theme settings, and search parameters.
• Analyze aggregate website traffic and performance metrics to improve user interface design and loading speed.

You can configure your browser to reject cookies or notify you when cookies are being sent. Note that certain interactive features of the portal may not function properly if cookies are disabled.

We deploy multi-layered physical, technical, and administrative safeguards to protect your personal data from unauthorized access, accidental alteration, disclosure, or destruction:

• All data transmissions across our platform are secured using 256-bit Transport Layer Security (TLS / SSL) encryption.
• Restricted internal access: Only verified concierge specialists and authorized support personnel with strict non-disclosure agreements can access booking details.
• Encrypted cloud databases and regular vulnerability assessments.

We retain personal information only for as long as is necessary to accomplish the purposes described in this Privacy Policy, fulfill travel reservations, resolve disputes, and comply with legal, accounting, tax, and auditing requirements in India (typically up to 7 years for tax and invoice documentation).

When data is no longer required, it is safely shredded or permanently anonymized in accordance with standard data sanitation practices.

Depending on your jurisdiction and subject to airline/statutory restrictions, you hold the following rights:

• Right of Access: Request a copy of the personal details we hold regarding your bookings.
• Right to Rectification: Request correction of inaccurate or incomplete contact or passport details prior to ticket issuance.
• Right to Erasure: Request deletion of your data once all active travels have completed and statutory retention periods have elapsed.
• Opt-Out: Unsubscribe from marketing newsletters or promotional WhatsApp notifications at any time.

If you have any questions, concerns, complaints, or wish to exercise your privacy rights under this policy, please reach out to our designated Privacy & Grievance desk:

For refund or cancellation dispute issues specifically, please refer to our Refund & Dispute Policy.